Is it possible to send my luggage in advance of my stay?
Yes, please send your luggage to the following address after booked.
【Address】
1-14-1, Kawagishi, Kitakami-shi, Iwate-ken, 024-0032, Japan C/O Hotel City Plaza Kitakami
【Caution】
①We cannot accept cash on delivery, luggage with cash, valuables, fragile goods, goods that need temperature-controlled.
②Please write down your name and check-in date clearly.
What credit cards do you accept for my payment?
Visa, Master, AMEX, JCB
What time are they, check-in and check-out?
Check-in 3:00PM / Check-out 11:00AM
If the accommodation package plan you selected has its own check-in or check-out time, that is taken precedence.
Is internet connection available?
Yes, free Wi-Fi ; wireless LAN is available in guest rooms.
*We have some converters for rental (numbers limited). If you need it, ask at the frontdesk.
1) Are there vending machines in the hotel ?
2) Is there a refrigerator in each guest room ?
1) Yes, vending machines are in the 6th and 8th floor.
2) Yes, each guest room has a refrigerator in it. It is vacant at first, so you can cool foods and beverages you brought.
Is there a laundromat ; coin-operated laundry?
We are sorry, we do not have a laundromat.
Do you have a parking lot? If you have, how much is it?
Yes, we have parking lots and you can park your car at no cost.
If your car is large, please let us know in advance.
Is there a convenience store around the hotel?
Yes, there is a convenience store in a walking distance - about 7 minutes on foot.
What time can I use the restaurant ?
［Breakfast］7:00 AM - 9:30 AM / Restaurant "OKARIN"（櫻花林）
［Lunch］11:30 AM - 2:00 PM *Last order 1:45 PM / Restaurant "OKARIN"（櫻花林）, Japanese Style Dining "HIDAKAMI"（日高見）
［Dinner］5:00 PM - 9:00 PM *Last order 8:45 PM / Restaurant "OKARIN"（櫻花林）, Japanese Style Dining "HIDAKAMI"（日高見）
［Bar］6:00PM - 12:00 midnight *Last order for dishes 8:45PM / Bar KITAKAMI
［Lounge］10:00AM - 6:00PM
